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At Pat-a-Cake Man, your privacy is important to us. We treat all customer information with the highest level of confidentiality and never share your data with third parties unless it’s essential to delivering the services you’ve requested.

When We Collect Your Information

We collect personal data when you:

• Place a cake order

• Fill out a contact or enquiry form

We only collect the information necessary to process your request. We never ask for data that isn’t directly relevant to your interaction with us.

What Information Do We Collect?

Depending on your order or enquiry, we may collect the following:

• Full name

• Email address

• Postal address

• Phone number(s)

• Payment details (processed securely via third parties)

• Additional information related to your order, such as delivery instructions or recipient details

How We Use Your Information

Your data is used solely to:

• Process orders and payments

• Arrange deliveries

• Communicate updates, confirmations, or changes to your order

• Handle customer service and support enquiries

We only retain your information for as long as necessary to fulfill your request or comply with legal requirements.

Payment Processing

 We do not store your card details. 

Sharing Information

In some cases, we may share limited information with trusted individuals or services to help complete your order—such as:

• Couriers or delivery drivers

• Event planners

• Venue staff

• Florists or decorators involved in your booking

These third parties only receive the information they need and are expected to keep your data safe and secure.

Data Security

We take care to ensure your data is stored and handled securely. However, while we do our best to protect your information, please be aware that no method of internet transmission is 100% secure.

We comply with legal obligations and will disclose information only if required by law or court order.

You have the right to request access to, or deletion of, the personal information we hold about you. Please contact us to make such a request.

Cookies

What are cookies?
Cookies are small text files placed on your device to help websites work more efficiently and provide information to site owners.

Pat-a-Cake Man uses cookies to:

• Improve website functionality

• Understand how users interact with the site

• Recognize returning visitors

You can manage or disable cookies via your browser settings at any time.

Types of Cookies We Use

Essential (Functional) Cookies

These cookies make sure our website works correctly. For example, they help you stay logged. These cookies are always active and do not require your consent.

Analytics Cookies

We use cookies to collect anonymous information about how visitors use our site—such as pages visited, time spent on each page, and how you found us. This helps us improve the site and your experience.

Marketing & Tracking Cookies

These cookies allow us to deliver content and advertising that’s more relevant to you. They can also track your activity across different websites. These cookies are used only with your explicit consent.

Social Media Cookies

Our website includes content from social platforms like Instagram, Facebook, and LinkedIn. These platforms may place cookies through our site that track your usage or personalize content. These cookies are set by third parties and are also subject to your consent.

Managing Your Consent

When you visit our website for the first time, you’ll see a cookie banner allowing you to accept or manage your preferences.

You can always update your preferences or withdraw consent by adjusting your browser settings or visiting the cookie settings on our website.

Your options:

• ✅ Functional Cookies – Always active

• 📊 Analytics Cookies – Optional

• 📣 Marketing Cookies – Optional

Disabling certain cookies may impact how the website functions.

How to Disable Cookies

You can change your cookie settings through your internet browser. You may choose to block certain types of cookies or delete existing ones.

Visit your browser’s Help section for step-by-step instructions.

Your Data Rights

You have the right to:

• Know how your personal data is used

• Access your data

• Request corrections or deletions

• Withdraw consent at any time

• Request transfer of your data

• Object to the processing of your data

To make any requests, please contact us using the details below. If you’re not satisfied with our response, you can also contact the UK’s Information Commissioner’s Office (ICO).

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Marketing & Emails

We will only send marketing emails or newsletters if you have opted in. You can unsubscribe at any time by following the link in our emails or contacting us directly.

Occasionally, we may contact you regarding your order, delivery, or a booking you've made—this is considered essential communication and does not require separate consent.

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website. We encourage you to check back occasionally for the latest information.

Contact Us

To unsubscribe from communications, request access to your data, or ask a question about our privacy practices, please contact:

Email: hello@patacakeman.co.uk

We’re happy to help with any questions or requests.