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Terms & Conditions

By placing an order with Pat-a-Cake Man, you agree to the following terms and conditions. These are in place to ensure a smooth and enjoyable experience for both parties.

1. Orders & Payments

  • (Wedding cake orders) A non-refundable deposit is required to secure your booking. The remaining balance must be paid by the due date agreed at the time of booking (typically no later than 3 weeks before collection or delivery).

  • Orders are confirmed only once your deposit payment has been received.

  • Payment can be made via bank transfer or other methods as agreed.

  • Bespoke cake orders will require full payment upfront and are subject to availability.

2. Cancellations & Refunds

  • Deposits are non-refundable as materials and preparation often begin shortly after confirmation.

  • If you need to cancel:

    • More than 14 days’ notice: You may be eligible for a partial refund (excluding deposit).

    • Less than 14 days' notice: No refund will be issued unless we can rebook your slot.

  • In the unlikely event that Pat-a-Cake Man has to cancel your order, a full refund will be issued.

3. Changes to Your Order

  • Any changes to design, size, flavours, or collection/delivery details must be made at least 7 days in advance.

  • While we do our best to accommodate late changes, we cannot guarantee availability.

4. Allergies & Dietary Requirements

  • All cakes are made in a kitchen where nuts, dairy, eggs, gluten, and other allergens are present. While care is taken, we cannot guarantee any product is completely allergen-free.

  • We are also not responsible for ingredients contaminated at source.

  • If you or your guests have a severe allergy or dietary concern, please let us know in advance—we’ll always do our best to accommodate or advise accordingly.

  • It is your responsibility to inform us of any dietary requirements or allergies at the time of booking.

  • Flowers & Inedible Decorations:

  • We understand that decorative touches are often part of your vision. At your request, we can include non-edible elements such as toppers, ribbons, artificial flowers or fresh flowers on your cake. Please note:

  • These items must be removed before serving.

  • Pat-a-Cake Man accepts no responsibility for any injury, harm, or reaction caused by the consumption of inedible decorations.

  • If you are using your own florist, we’re happy to liaise directly with them to ensure the flowers used are safe for cake decoration.

  • Be aware that:

  • Some flowers are toxic and not safe for food use.

  • All stems, foliage, and non-edible parts must be removed before serving the cake.

  • We cannot be held responsible for any contamination or adverse effects caused by unsuitable floral materials.

  • We’re always happy to offer guidance on safe and beautiful decorative options.

5. Collection & Delivery

  • You can collect your cake from our address at a pre-arranged time. Once collected, the responsibility for the cake passes to you.

  • If delivery is arranged:

    • Delivery times are estimates and we will always aim to be punctual.

    • Delivery charges may apply based on distance and location.

    • Someone must be present to accept the cake at the delivery address.

    • (Wedding cake set up)

    • At Pat-a-Cake Man, we do not charge a set-up fee. It’s part of our service to ensure your cake is presented beautifully.

    • Whenever possible, we will personally set up your cake at your venue to ensure everything looks just right. If we're unable to access the venue at a convenient time, we can leave the cake safely with the banqueting or venue team, along with clear setup instructions if needed.

6. Cake Storage & Handling

  • Cakes should be stored in a cool, dry place, away from direct sunlight and heat sources.

  • Do not refrigerate fondant-covered cakes, as this may affect the texture and finish.

  • Pat-a-Cake Man is not responsible for any damage that occurs after collection or delivery.

7. Design & Photography

  • All cakes are handmade and may have slight variations from sketches or reference images.

  • Pat-a-Cake Man reserves the right to photograph your cake and use the images for marketing or social media purposes unless you specifically request otherwise.

8. Consultations & Tastings

  • Consultations are available by appointment only.

  • Tastings must be arranged in advance and may incur a small charge.

  • You can also place orders without a consultation if preferred.

9. Intellectual Property

  • All designs, sketches, and cake concepts created by Pat-a-Cake Man remain the intellectual property of the business and may not be replicated without permission.

10. Liability

  • Pat-a-Cake Man’s liability is limited to the value of the cake order. We are not responsible for any indirect or consequential loss, including event cancellation or disruption.

Contact Details

📞 Phone: 07970 205886
📧 Email: hello@patacakeman.co.uk

If you have any questions about these terms, feel free to get in touch—we’re here to help.

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